Overview
This Refund & Cancellation Policy applies to software, development, hosting and support services bought from MLMYug, owned and managed by Core I Solutions, Jaipur, Rajasthan, India. Because our services are customised digital work, refunds depend on how much work has been done. The written proposal, quotation or agreement for your project takes priority over this general policy if they differ.
Try before you buy
We offer a free MLM software demo and a free consultation so you can review features, panels and the plan before paying. Please check the demo and the proposed scope carefully, because purchases are made on the basis of that review.
Cancellation before work starts
If you cancel in writing before requirement gathering, design or development has started, you may receive a refund of the advance paid, less payment-gateway / bank charges and any third-party costs already paid on your behalf (such as domain, server, licences or API credits).
Cancellation after work starts
- Once requirement analysis, design, setup or development has started, the advance covers work already done and resources reserved, and is non-refundable.
- Payments for completed and delivered milestones are non-refundable.
- If a project is cancelled midway, you pay for work completed up to the cancellation date as per the agreed milestones.
Non-refundable items
- Ready-made / packaged software after installation, setup or access credentials have been shared.
- Domain registration, SSL certificates, hosting, servers, cloud and third-party licences, SMS / WhatsApp / API credits and payment-gateway fees.
- Smart contracts after they have been deployed on a blockchain, and blockchain gas or network fees.
- Customisation, change requests and additional features once delivered.
- Annual maintenance, support and hosting renewals after the renewal period has started.
If we cannot deliver
If MLMYug is unable to deliver an agreed feature or milestone for reasons within our control, and we cannot fix it within a reasonable time after you report it in writing, we will refund the amount paid for that undelivered part, or adjust it against other work, as you prefer.
When refunds do not apply
- Delays caused by missing content, approvals, documents or payments from the client side.
- Changes in business plan, compensation structure or requirements after the scope is approved.
- Legal, regulatory or business results of running an MLM, crypto or financial business - clients are responsible for their own compliance.
- Issues caused by third-party services, client-side hosting or modifications made by anyone other than MLMYug.
How to request a refund or cancellation
Email sales@mlmyug.com from your registered email with your name, company, invoice number and reason. We will acknowledge your request within 3 working days and share our decision within 15 working days.
How refunds are paid
Approved refunds are paid to the original payment method or by bank transfer within 7–14 working days after approval. Bank or gateway charges and applicable taxes may be deducted where allowed by law.
Changes & contact
We may update this policy from time to time; the latest version is always on this page. Please also read our Privacy Policy and Legal Notice. Disputes are subject to the jurisdiction of courts at Jaipur, Rajasthan, India.
Core I Solutions (MLMYug), 56, Vishwa Nagar, New Sanganer Road, Sodala, Jaipur 302019 · +91 80032 26860 · sales@mlmyug.com